Returns & Refunds
We want you to feel confident purchasing from Builtwood Haven. Please review the following policy before placing your order, especially when purchasing oversized or freight-delivered products.
RETURN ELIGIBILITY
Return requests must be submitted within 30 days of delivery. To qualify for consideration, an item must be:
• Unused and uninstalled
• Unassembled
• In its original condition and packaging
• Accompanied by proof of purchase
Returns require authorization before being shipped. Items returned without authorization may not be accepted.
To request a return, email hello@builtwoodhaven.com with your order number, reason for the return, and photographs of the item and packaging.
RETURN SHIPPING AND RESTOCKING FEES
Customers are responsible for return-shipping costs on approved preference-based returns, including purchases involving an incorrect size, color, or model selected by the customer.
Oversized products may require freight transportation. Applicable return-freight and supplier restocking fees will be disclosed before the return is authorized. Original shipping and delivery charges are nonrefundable unless the item arrived damaged, defective, or incorrect.
DAMAGED OR INCORRECT ITEMS
Inspect your delivery carefully before assembling or installing the product. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us immediately at hello@builtwoodhaven.com.
Include:
• Your order number
• Photographs of the exterior packaging
• Photographs of the damaged or incorrect item
• Photographs of shipping labels and model numbers
• A description of the issue
Keep all packaging and do not assemble, install, discard, or return the item until you receive instructions from us.
NONRETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
• Custom, personalized, or made-to-order products
• Products identified as final sale
• Products that have been assembled, installed, altered, or used
• Items missing original packaging, hardware, or components
• Gift cards
CANCELLATIONS
Contact us immediately if you need to cancel an order. We will make every effort to help, but cancellation is not guaranteed once an order has entered processing, production, or shipment. Supplier cancellation or restocking fees may apply.
REFUNDS
Approved refunds are issued to the original payment method after the returned product has been received and inspected. Please allow 5–10 business days after processing for the refund to appear, depending on your financial institution.
Original shipping charges, return-freight charges, and applicable restocking fees may be deducted from preference-based refunds.
MANUFACTURER WARRANTIES
Some products include a manufacturer’s warranty. Warranty coverage is separate from this return policy and varies by product and manufacturer. Contact us for help locating the warranty information for your product.
CONTACT US
For return or refund assistance, email hello@builtwoodhaven.com and include your order number.